---
title: Cancelling your subscription or deleting your organization
description: Cancel a paid Toggl plan or trial, understand what happens to your data and features on Free, and delete an organization when you are the last member.
---
[Skip to content](https://docs.toggl.com/cancelling-your-subscription-or-deleting-your-organization#main-content)
English
Show submenu for translations
[](https://docs.toggl.com/?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Go to Toggl](https://focus.toggl.com/)
[Go to Toggl](https://focus.toggl.com/)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Toggl 2.0 Knowledge Base](https://docs.toggl.com/?hsLang=en)
2. [Subscription & Billing](https://docs.toggl.com/subscription-billing?hsLang=en)
# Cancelling your subscription or deleting your organization
## This guide is for organization owners and admins who need to cancel their Toggl subscription or delete their organization entirely. It covers the cancel flow, what happens to your plan and data, and the difference between cancelling a subscription, deleting an organization and closing your account.
Cancelling your subscription stops future billing and moves your organization to the Free plan. Deleting your organization permanently removes all workspaces and data. These are separate actions with different consequences.
Only organization owners and admins who manage the subscription can cancel a subscription or delete an organization.
### Cancel a paid subscription
Cancelling stops your paid plan at the end of the current billing period. Your plan stays active until then, and no further charges are made.
1. Open **Manage billing** in the sidebar, or open **Admin settings → Billing**.
2. On the **Overview** tab, find the Toggl row.
3. Open the actions menu (the three dots).
4. Select **Cancel subscription**.
5. The dialog says your plan stays active until the end of the current billing period.
6. Confirm with **Cancel subscription**.
A banner on the Billing page shows the scheduled cancellation date. Your paid plan remains active until that date, then the organization moves to the Free plan.
If you change your mind before the cancellation date, open the same menu and keep your current plan.
### Cancel a trial
Cancelling a trial ends it immediately — you do not keep Premium features until a scheduled date.
1. Open **Manage billing** or **Admin settings → Billing**.
2. On the **Overview** tab, find the Toggl row.
3. Open the actions menu.
4. Select **Cancel trial**.
5. Confirm with **Cancel trial**. The dialog says your trial ends immediately.
The trial ends immediately and the organization moves to the Free plan. No payment is taken.
### What happens when the paid plan ends
When the cancellation takes effect (at the end of the billing period) or the trial ends:
- The organization moves to the **Free plan**.
- No payment is taken.
- The organization and its existing data remain available.
- Features that require Starter, Premium or Enterprise become locked.
- The Free plan has a member limit. If your organization has more members than the Free plan allows, it will be suspended until you remove or deactivate the exceeding members. See [Toggl plans: what's included](https://docs.toggl.com/toggl-plans-whats-included?hsLang=en) for the current limit.
- If you stop tracking time while on the Free plan, your inactive data will be stored for six months and then deleted, based on Toggl's inactive account policy. Paid plans retain inactive data indefinitely.
See [What happens to features and data when you downgrade](https://docs.toggl.com/what-happens-to-features-and-data-when-you-downgrade?hsLang=en) for the full list of what becomes locked.
### Delete an organization
Deleting an organization permanently removes all its workspaces and data. This action cannot be reversed.
You can only delete an organization when you are its last remaining member. If other members are still in the organization, remove or deactivate them first.
1. Open **Admin settings**.
2. Go to **Organization → Overview**.
3. Click **Delete organization** (or **Leave and delete this organization**).
4. Confirm.
The dialog warns that leaving will delete the organization with all its workspaces and any data in them. The options shown depend on whether this is your only organization:
- **Delete organization** — deletes this organization. If you have others, you are taken to one of them.
- **Delete & create new organization** — shown when this is your last organization. Deletes it and starts a new one.
- **Delete organization & close account** — deletes the organization and begins closing your Toggl account.
### Close your Toggl account
Closing your account permanently deletes all data associated with your Toggl tools. This action cannot be reversed.
Before you can close your account, you must first delete or leave every organization where you are the owner. The close-account dialog is available from the organization overview when you have no remaining organizations.
If you also use Toggl Track, Toggl Plan or Toggl Work, closing your account in Toggl closes only your Toggl account. You are then taken to the other product, where you can close that account separately.
### Common questions
#### What's the difference between cancelling a subscription and deleting an organization?
Cancelling a subscription stops billing and moves the organization to the Free plan. The organization and its data remain. Deleting an organization permanently removes all workspaces and data — there is no recovery.
#### Can I get a refund by cancelling?
No, we have a no-refunds policy. Cancelling stops future billing. Your paid plan stays active until the end of the billing period you have already paid for.
#### Can a non-admin cancel the subscription?
No. Only organization owners and admins who manage the subscription can cancel. Other members can use Free-plan features allowed by their access level but cannot manage the trial or subscription.
#### What happens to my data if I cancel but don't delete the organization?
Your data is preserved. Features that require a paid plan become locked, but the data itself is not deleted. If you resubscribe, the features and their data become available again. On the Free plan, inactive data (no new time entries for six months) is eventually deleted per the inactive account policy.
#### I cancelled but still see a cancellation date — is it done?
Yes. The banner on the Billing page shows when the paid plan ends. Your plan stays active until that date, then moves to Free automatically.
#### Can I delete an organization that still has members?
No. You can only delete an organization when you are the last remaining member. Remove or deactivate all other members first.
- [Getting started](https://docs.toggl.com/getting-started?hsLang=en#main-content)
- [Start here](https://docs.toggl.com/getting-started?hsLang=en#start-here)
- [Quickstart Guides](https://docs.toggl.com/getting-started?hsLang=en#quickstart-guides)
- [Set up your Workspace](https://docs.toggl.com/getting-started?hsLang=en#set-up-your-workspace)
- [Toggl Guides for Toggl Track and Toggl Plan users](https://docs.toggl.com/getting-started?hsLang=en#toggl-guides-for-toggl-track-and-toggl-plan-users)
- [Using Toggl, page by page](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#main-content)
- [Timer](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#timer)
- [Reports](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#reports)
- [Projects](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#projects)
- [Tasks](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#tasks)
- [Timeline](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#timeline)
- [Members](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#members)
- [Approvals](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#approvals)
- [Time Off](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#time-off)
- [Profile Settings](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#profile-settings)
- [Admin Settings & Security](https://docs.toggl.com/admin-settings-security?hsLang=en#main-content)
- [Workspace Setup](https://docs.toggl.com/admin-settings-security?hsLang=en#workspace-setup)
- [Tracking & Rates](https://docs.toggl.com/admin-settings-security?hsLang=en#tracking-rates)
- [Single Sign-on](https://docs.toggl.com/admin-settings-security?hsLang=en#single-sign-on)
- [Subscription & Billing](https://docs.toggl.com/subscription-billing?hsLang=en)
- [Toggl Apps](https://docs.toggl.com/toggl-apps?hsLang=en#main-content)
- [Mobile](https://docs.toggl.com/toggl-apps?hsLang=en#mobile)
- [Desktop](https://docs.toggl.com/toggl-apps?hsLang=en#desktop)
- [Browser Extension](https://docs.toggl.com/toggl-apps?hsLang=en#browser-extension)
- [API & Integrations](https://docs.toggl.com/api-integrations?hsLang=en)
- [Troubleshooting & FAQs](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#main-content)
- [My Toggl Acount](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#my-toggl-acount)
- [Common Questions](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#common-questions)
Copyright © 2026. Toggl. [Privacy Policy](https://toggl.com/legal/focus/privacy/)