--- title: Desktop app or browser extension not syncing description: Time logs, tasks or projects missing in the Toggl desktop app or browser extension? Check your connection, force a sync, and verify your account, workspace and app version. --- [Skip to content](https://docs.toggl.com/desktop-app-or-browser-extension-not-syncing#main-content) English Show submenu for translations [![logo-dark](https://docs.toggl.com/hs-fs/hubfs/logo-dark.png?width=223&height=85&name=logo-dark.png)](https://docs.toggl.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to Toggl](https://focus.toggl.com/) [Go to Toggl](https://focus.toggl.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Toggl 2.0 Knowledge Base](https://docs.toggl.com/?hsLang=en) 2. [Troubleshooting & FAQs](https://docs.toggl.com/troubleshooting-faqs?hsLang=en) 3. [My Toggl Acount](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#my-toggl-acount) # Desktop app or browser extension not syncing ## This guide is for people whose Toggl desktop app or browser extension shows out-of-date or missing time logs, tasks, projects or workspaces. It starts with the quick fixes, then covers the usual causes by app, including offline tracking, locked days and timers running in another workspace. You'll be able to get the app back in sync with the web app, or know what to send support. If the desktop app or browser extension looks out of date, force a sync first: in the desktop app choose **Account → Sync**, and in the extension open the avatar menu and choose **Sync**. If that doesn't help, check your internet connection, make sure you're signed in to the same account and workspace as the web app, and update the app. Both apps use the same account and data as the web app, so nothing is lost when an app is out of date. It just needs to reload. ### Quick fixes Do not log out of the app if you see unsynced time entries or if your data does not match across apps. Contact Support instead.  | Try this | Desktop app | Browser extension | | --- | --- | --- | | **1. Force a sync** | Open the **Account** menu and choose **Sync** (shortcut Ctrl+R on Windows, Cmd+R on Mac). On Windows, you can also right-click the tray icon and choose **Sync**. On Mac, the same item is in the menu bar menu. This reloads the app. | Select your avatar at the top right and choose **Sync**. The icon spins while it loads. | | **2. Check your connection** | If you see **No internet connection**, the app can't reach Toggl. It reconnects automatically when you're back online, or select **Refresh** on that screen. | If tasks or projects don't load, check your connection and try again. | | **3. Check the workspace** | Use the workspace switcher in the sidebar. | Use the workspace selector in the extension. | | **4. Update the app** | See [Updating the desktop app](https://docs.toggl.com/desktop-app-or-browser-extension-not-syncing#updating-the-desktop-app). | See [Updating the extension](https://docs.toggl.com/desktop-app-or-browser-extension-not-syncing#updating-the-extension). | ### Desktop app #### It says "No internet connection" The desktop app shows **No internet connection** when it can't reach Toggl. While offline, the app keeps showing your last running timer but turns off start, stop and continue until you're back online. Check your network, VPN or firewall. The app reconnects on its own, or select **Refresh**. If your network blocks Toggl, ask your IT team to allow it. #### It says "Offline. Changes will sync when you reconnect." This banner sits under the top bar in the web app and the desktop app while your connection is down. Changes you make to time logs are kept and sent to Toggl when you reconnect. - **Not synced**: a calendar tile shows **Not synced**, and a row in List view shows a not-synced icon, until that time log reaches Toggl. The marker clears on its own once the change goes through. - **Closing or reloading**: if a time log is still saving, your browser asks before you close or reload the tab. Stay on the page until the banner and the **Not synced** markers are gone, or the unsaved change is lost. - **Catching up**: after you reconnect, or come back to a tab you left for more than a minute, the timer and time logs refresh on their own. **(Beta) Offline tracking in the desktop app** — only some accounts see it. With offline tracking on, the desktop app shows its own banner instead: **You’re offline. You can keep tracking time. Everything else is available when you reconnect.** When the connection is back, it shows **Back online. Syncing your time logs…** The **Not synced** marker works the same way. #### It's online but data looks old Use **Account → Sync** to reload the app.  #### Updating the desktop app When a new version is ready, the app prompts you to restart and update. To check manually, open the app's **About** dialog and choose **Check for updates**. The app shows **You're on the latest version** when there's nothing newer. On a Mac, if the app is running from a location that can't be written to, such as straight from the downloaded disk image, it can't update itself. The app asks you to move Toggl to your Applications folder and reopen it. If updates keep failing, reinstall from **Download apps** in the web app. See [Toggl Desktop App](https://docs.toggl.com/toggl-2-0-desktop-app?hsLang=en). #### Auto-Tracker, reminders or Smart Suggestions aren't working These need the desktop app to be running, and Auto-Tracker and Smart Suggestions need your computer's permission to read the active app and window. If the app asks for Accessibility access, choose **Open Settings** and allow it. If they still don't work after you change a permission, restart the app. Reminders only fire while the app is open. On a Mac, closing the window or pressing Cmd+Q keeps Toggl running in the menu bar, so reminders keep working. To quit completely, choose **Quit** from the menu bar icon. New installs open Toggl automatically when you log in to your computer. You can change this with **Open Toggl at login** in your profile settings under **Desktop**. ### Browser extension #### It asks me to sign in or select a workspace The extension can't start a timer until you're signed in and a workspace is selected. Open the extension, log in, and choose a workspace. If it says **No Toggl workspace**, the account doesn't have a Toggl workspace yet: open Toggl on the web to get set up. If it says **No access to this workspace**, pick another workspace in the selector. #### It couldn't load workspaces If you see **Couldn't load workspaces**, select **Try again**, or open Toggl on the web to check your account. If the extension shows an error screen, choose **Reload the extension**. #### I don't see team or unassigned tasks The extension's task picker lists the same tasks as the web app: tasks assigned to you, tasks assigned to your teams, and unassigned tasks. If team or unassigned tasks are missing, update the extension to the latest version. #### The Toggl button doesn't appear in my tool The button appears only on sites with an enabled native integration. Open the extension, go to its integrations panel, and check the integration is on for that tool. See [Toggl Browser Extension](https://docs.toggl.com/toggl-2-0-browser-extension?hsLang=en). For a tool that isn't listed, see [Mapping Page Data: Worked Examples](https://docs.toggl.com/mapping-?hsLang=en). #### My timer started but the task, project or tags are missing Your admins decide how much the extension may create or attach in **Page data** settings: **Attach or create**, **Attach existing** or **Ignore**. If you see a plainer entry than expected, that setting or a missing project permission is the usual cause. The time entry is never lost: it falls back to your description and billable flag. See [Toggl Browser Extension](https://docs.toggl.com/toggl-2-0-browser-extension?hsLang=en). #### Time wasn't logged because of required fields If your workspace has required fields, you'll see "Time not logged: your workspace requires fields this entry is missing." Fill in the missing fields, such as project, task, description or tags, then log the time again. See [Required Fields for Tasks and Time Logs](https://docs.toggl.com/required-fields-for-tasks-in-toggl?hsLang=en). #### I can't start or edit time on a particular day If the extension shows "Time logs on this day are locked.", that day is in a timesheet period that has been submitted or approved. You can't start, edit or change time logs there from the extension. Select **Open timesheet** to see its status, or ask your approver. #### Updating the extension Chrome and other Chromium-based browsers update extensions automatically. To check, open the extension's **Settings**, where the version is shown at the bottom, and compare it with the Chrome Web Store. If it's older than the store version, update it from your browser's extensions page, or remove and reinstall it from **Download apps** in the web app. ### Common questions #### The web app and the app show different time logs First, check you're in the same workspace in both. Then force a sync in the app that looks out of date. If they still differ, send support a screenshot of both and the time of one affected time log. #### I stopped the timer and the time log disappeared If you're in more than one workspace, the timer may have been running in another workspace. A workspace icon in the timer bar shows this. When you stop it, a message names the workspace the time log was saved to, with **Go to workspace**. #### Time I tracked in the desktop app or extension isn't in Toggl Track That's a separate setting from this guide. Syncing between Toggl and Toggl Track is controlled by live sync in your admin settings. See [Time logs not showing in Toggl Track](https://docs.toggl.com/time-logs-not-showing-in-toggl-track?hsLang=en). #### Will I lose time if the app is offline? Not if you keep the app open until it syncs. In the web app and the desktop app, an **Offline. Changes will sync when you reconnect.** banner shows while you're offline, and each time log that hasn't reached Toggl yet is marked **Not synced**. Changes sync when you reconnect. If you close or reload the tab while a time log is still saving, your browser warns you first, because closing it then discards that change. In the desktop app, start, stop and continue are turned off while offline, unless your account has offline tracking (Beta, only some accounts see it). In the mobile app, timers you start and stop offline sync when you're back online. See [Toggl Mobile App](https://docs.toggl.com/toggl-mobile-app?hsLang=en). #### Who should I contact if nothing works? Contact support. Include the app (desktop or extension) and its version, your operating system or browser, your workspace name, and what you see compared with the web app. - [Getting started](https://docs.toggl.com/getting-started?hsLang=en#main-content) - [Start here](https://docs.toggl.com/getting-started?hsLang=en#start-here) - [Quickstart Guides](https://docs.toggl.com/getting-started?hsLang=en#quickstart-guides) - [Set up your Workspace](https://docs.toggl.com/getting-started?hsLang=en#set-up-your-workspace) - [Toggl Guides for Toggl Track and Toggl Plan users](https://docs.toggl.com/getting-started?hsLang=en#toggl-guides-for-toggl-track-and-toggl-plan-users) - [Using Toggl, page by page](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#main-content) - [Timer](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#timer) - [Reports](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#reports) - [Projects](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#projects) - [Tasks](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#tasks) - [Timeline](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#timeline) - [Members](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#members) - [Approvals](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#approvals) - [Time Off](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#time-off) - [Profile Settings](https://docs.toggl.com/using-toggl-page-by-page?hsLang=en#profile-settings) - [Admin Settings & Security](https://docs.toggl.com/admin-settings-security?hsLang=en#main-content) - [Workspace Setup](https://docs.toggl.com/admin-settings-security?hsLang=en#workspace-setup) - [Tracking & Rates](https://docs.toggl.com/admin-settings-security?hsLang=en#tracking-rates) - [Single Sign-on](https://docs.toggl.com/admin-settings-security?hsLang=en#single-sign-on) - [Subscription & Billing](https://docs.toggl.com/subscription-billing?hsLang=en) - [Toggl Apps](https://docs.toggl.com/toggl-apps?hsLang=en#main-content) - [Mobile](https://docs.toggl.com/toggl-apps?hsLang=en#mobile) - [Desktop](https://docs.toggl.com/toggl-apps?hsLang=en#desktop) - [Browser Extension](https://docs.toggl.com/toggl-apps?hsLang=en#browser-extension) - [API & Integrations](https://docs.toggl.com/api-integrations?hsLang=en) - [Troubleshooting & FAQs](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#main-content) - [My Toggl Acount](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#my-toggl-acount) - [Common Questions](https://docs.toggl.com/troubleshooting-faqs?hsLang=en#common-questions) Copyright © 2026. 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